Movance Terms of Use

1. Definitions

Part One — General Terms — This part applies to every user of the platform, whether an individual subscriber, a clinic, or a practitioner joining through a clinic.

• Platform: the Movance digital service, including all its interfaces and components.
• User: anyone who creates an account on the platform or uses it in any capacity.
• Individual subscriber: a user who subscribes in a personal capacity to the individual plan.
• Clinic: a licensed healthcare facility subscribed to one of the clinic plans.
• Practitioner: a physiotherapy practitioner who joins a subscribed clinic by its invitation.
• Active client: a person with an ongoing exercise programme within a clinic account.
• Content: the exercise library, text, media, and programmes available through the platform.

2. Nature of the service and medical disclaimer

Movance is a digital platform for organising exercise programmes and tracking adherence. It does not diagnose, does not provide medical advice, and does not replace assessment or guidance by a qualified professional.

• Content on the platform is provided for organisation and tracking, and is not to be read as a treatment recommendation.
• Any decision to begin, stop, or modify an exercise is the decision of the user and their professional, not of the platform.
• Users must consult a qualified professional before beginning any exercise programme, and stop immediately if they experience unusual pain or symptoms requiring review.
• The platform does not monitor users’ health status and does not intervene in emergencies. In an emergency, contact the relevant authorities directly.

3. Account and security

• Users must provide accurate and complete information at registration and keep it current.
• Accounts are personal and may not be shared, transferred, or made available to others.
• Users are responsible for the confidentiality of their password and for all activity under their account.
• Users must notify the Provider promptly of any unauthorised use of their account.

4. Acceptable use

Users may not:

• Impersonate any person or entity, or misrepresent their identity or professional standing.
• Scrape, copy, republish, or sell the content.
• Circumvent or attempt to exceed plan limits by any technical means.
• Attempt to access accounts or data they are not authorised to access.
• Use the platform for any purpose contrary to the laws of the Kingdom of Saudi Arabia.

5. Intellectual property

• The exercise library, content, design, and software are the exclusive property of the Provider.
• Users are granted a personal, non-exclusive, non-transferable licence to use the platform for the duration of their subscription only.
• No ownership rights transfer under this licence, and content may not be reused outside the platform.
• Data entered by users remains theirs; users grant the Provider a licence to process it solely to operate the service.

6. Privacy

The privacy policy published on the platform forms an integral part of these terms. By using the platform, users confirm they have read and accepted it.

7. Subscription, renewal, and cancellation

• Free trial: seven days. If the subscription is cancelled within the trial, no amount is due.
• Renewal: subscriptions renew automatically at the end of each period unless cancelled before it ends.
• Cancellation: cancellation stops automatic renewal; the service continues until the end of the paid period.
• No refunds: no amount paid is refundable, in whole or in part, on cancellation, downgrade, or discontinued use. This applies to all plans and all subscribers.
• Downgrade: a downgrade is scheduled to the end of the current paid period and takes effect thereafter.
• Pricing: displayed prices exclude value added tax, which is added when applicable under the regulations in force in the Kingdom of Saudi Arabia.

8. Limitation of liability

The user acknowledges the following:

a) Nature of the service: the platform is a tool for organisation and tracking only, and does not provide medical advice. Any treatment decision and its consequences are the responsibility of the user and their professional.

b) Exclusion of indirect damages: the Provider is not liable for any indirect or consequential damages, including without limitation loss of profit, loss of opportunity, loss of data, or business interruption.

c) Liability cap: the Provider’s total liability, however arising, is limited to the amount actually paid by the user in the twelve months preceding the event.

These limitations do not affect anything that may not be excluded by law.

9. Suspension and termination

The Provider may suspend or terminate an account in any of the following cases:

• Breach of these terms.
• Suspicion or proof that submitted information is inaccurate.
• Late payment.
• Use that harms the platform or its users.

The user will be notified of suspension and its reason unless legally prevented.

10. Changes to these terms

• The Provider may amend these terms, and users will be notified by email or in-platform notice.
• Continued use after an amendment takes effect constitutes acceptance.
• The version of the terms accepted by each user, and the date of acceptance, are recorded.

11. Service provided as is

• The platform is provided as is and as available, without warranty of any kind, express or implied.
• The Provider does not warrant that the service will be uninterrupted, error free, or fit for any particular purpose.
• The Provider may modify the platform or any of its features, or discontinue a feature, giving notice of anything that materially affects the service.
• The Provider does not guarantee any treatment outcome or particular improvement; results vary by person, adherence, and condition.

12. Age eligibility

• Use is limited to those who have reached eighteen years of age.
• Anyone below that age may not create an account or use the platform except under the supervision and with the consent of their guardian, and under the guardian’s responsibility.
• The Provider may suspend any account found to have been created in breach of this clause.

13. Force majeure

The Provider is not in breach of its obligations where performance is prevented by a cause beyond its reasonable control, including interruption of internet, hosting, or service provider services, general technical failures, natural disasters, governmental orders, war, and civil unrest. Performance resumes as soon as the cause ceases.

14. Language of this document

This document is drawn up in Arabic and English. In the event of any conflict or difference in interpretation, the Arabic version prevails.

15. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and Saudi courts have jurisdiction over any dispute arising from them.

16. Personal use

Part Two — Individual Subscriber Annex — This annex applies to those subscribing in a personal capacity, in addition to Part One.

• The subscription is for the subscriber’s own use only, and may not be used for family members, clients, or any third party.
• Anyone wishing to manage clients or a team must subscribe to one of the clinic plans.

17. Automated programmes and adaptation

• Programmes for individual subscribers are generated automatically according to predefined rules, without human intervention by the platform.
• Programmes adapt based on the progress and symptoms the subscriber records; adaptation accuracy depends on the accuracy of what is recorded.
• Automated adaptation is not a clinical assessment and does not replace professional review.

18. Limits

Individual subscriptions are subject to a maximum of ten active programmes at any one time.

19. Subscriber data

• Progress data and records entered by the subscriber belong to them.
• Subscribers have the right to access, obtain a copy of, or correct their data under the Personal Data Protection Law of the Kingdom of Saudi Arabia.

20. End of a clinic relationship

If the subscriber is a client of a subscribed clinic and that relationship ends:

• Their access to programmes and tracking associated with that clinic stops.
• Their data and progress records are retained.
• Access resumes on returning to the same clinic, or on subscribing to the individual plan.
• They retain the right to access their data and request a copy of it under the Personal Data Protection Law.